Accessing your IT Helpdesk
The following page will assist you in contacting IT Support in the event you need assistance.
The standard Support hours are AEST 8.30am to 6pm Mon-Fri. Outside of these hours support is available for emergencies.
Step 1 – Self Help
Check this guide. Most of the common questions have been answered throughout this site to get you started. If you need a assistance beyond this point we ask that you submit a ticket.
Step 2 – Lodge a Ticket
Lodge an IT Ticket via Healthia Assist. This is required for all support requests unless you are unable to access the system due to a system outage etc.
Step 3 – Phone Support
Available for emergency situations or when you can’t access the helpdesk. This option may also be used if IT has requested a callback on a ticket.