Accessing your IT Helpdesk
The following page will assist you in contacting IT Support in the event you need assistance.
The standard Support hours are AEST 8.30am to 6pm Mon-Fri. Outside of these hours support is available for emergencies.
In most cases, a clinic is required to submit a ticket via Assist. This helps us efficiently manage support requests across all clinics & stores, ensuring fairness in addressing different levels of severity.
For urgent situations or when the ticket system is unable to be accessed the Phone Support option is available.
In cases where third-party assistance is needed, please coordinate with the IT Team via the ticket system to arrange access for the relevant provider.
Step 1 – Self Help
Check this guide. Most of the common questions have been answered throughout this site to get you started. If you need a assistance beyond this point we ask that you submit a ticket.
Step 2 – Lodge a Ticket
Lodge an IT Ticket via Healthia Assist. This is required for all support requests unless you are unable to access the system due to a system outage etc.
Step 3 – Phone Support
Available for emergency situations or when you can’t access the helpdesk. This option may also be used if IT has requested a callback on a specific ticket you are working on.